Privacy Policy – Pi Education

Last updated: November 2025

Pi Education, a subsidiary of Poppins Nursery School (NPO 156-626), is committed to protecting your personal information and respecting your right to privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you register for our tutoring services, communicate with us, or use our website.

1. Who We Are

Pi Education
Contact Person: Megan Schoeman
Phone: 065 833 8637
Email: info@pieducationsa.co.za
NPO Registration: 156-626 (Poppins Nursery School)

2. Information We Collect

We collect personal information necessary for the administration, operation, and delivery of our educational services. This includes:

Student Information: Full name, ID number or birth certificate, grade level, physical address, allergies, special needs, medication details, physician contact information.
Parent/Guardian Information: Full names, ID numbers, postal addresses, employer details, contact numbers (cell and alternate), and email addresses (for both mother and father).
Payer Information: Full name, ID number, postal address, banking details, and contact information.
Emergency Contact Details: Name and contact numbers.
Financial Records: Payment history, bank statements, proof of payment.
Document Copies: Certified or uncertified copies of IDs, birth certificates, and registration documents.

3. Purpose of Processing

We process your personal information only for lawful, specific, and explicitly defined purposes, including:

Registering your child for tutoring and curriculum services (including with CampusNet Southern African Virtual School).
Administering tuition, assessments, and academic support.
Issuing monthly statements and managing fee payments.
Communicating with parents regarding academic progress, policy updates, or emergencies.
Complying with legal and regulatory obligations (including POPIA, tax, and NPO reporting).

We do **not** sell, rent, or share your personal information for marketing purposes.

4. Sharing of Information

Your information may be shared only under the following circumstances:

With CampusNet Southern African Virtual School: To register your child for their American (FLVS Global) or CAPS-aligned curriculum and enable access to their Learner Management System (LMS).
With Payment Processors: Such as your bank or Capitec, solely for fee collection.
With Debt Collection Agencies: Only in cases of overdue accounts (e.g., “Accountability”), as outlined in our Terms and Conditions.
With Regulatory Authorities: If required by law or requested by the Information Regulator under POPIA.

All third parties are bound by confidentiality and POPIA-compliant data processing agreements.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

Secure digital storage (password-protected devices and encrypted email).
Physical security for paper files (locked cabinets, restricted access).
Staff training on POPIA compliance and data handling.
Regular review of access rights and data retention policies.

While we strive to safeguard your data, please note that no system is 100% immune to risk.

6. Your Rights Under POPIA

As a data subject, you have the right to:

Request access to your personal information held by us.
Request correction or deletion of inaccurate, irrelevant, or excessive data.
Object to the processing of your information in certain circumstances.
Withdraw consent (where applicable), though this may affect our ability to provide services.
Lodge a complaint with the Information Regulator if you believe your rights have been violated.

To exercise these rights, please contact us via the details above. We will respond within 30 days.

7. Data Retention

We retain personal and financial records for as long as necessary to:

Fulfill our contractual obligations (typically for the duration of enrollment plus 3 years).
Comply with legal, tax, and auditing requirements under South African law.

After this period, records will be securely destroyed or anonymized.

8. Children’s Information

We collect personal information from minors only through their parents or legal guardians. By submitting a registration form, you confirm you are lawfully authorized to provide consent on the child’s behalf.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date. Continued use of our services constitutes acceptance of any changes.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or POPIA compliance, please contact:

Megan Schoeman
Phone: 065 833 8637
Email: info@pieducationsa.co.za

We are committed to transparency, accountability, and the responsible use of your data.